Windows administrator with experience managing servers in a Datacenter. Support servers running IIS, Apache Tomcat, MSSQL, Clustering, Load balancing, Virtualization, Cloud infrastructure.
Work as part of a global Service Desk team to deliver responsive resolutions, communications, and support services, based on ITSM best practices, to customers and service teams and ultimately drive and improve service on behalf of the business. It will be a challenging environment where you will be required to work on multiple technologies in IT Infrastructure
To Monitor performance issues on Windows servers & perform health checks.
Managing & troubleshooting Windows services.
To Investigate cause of unexpected server crash, service crash and provide RCA as and when required.
Event logs monitoring, Disk space management.
OS installation, upgrade ate troubleshooting. OS service pack/patches installation.
Third party tools installation as per guidelines.
technical Support ? Windows Server 2003/2008/2012 OS, Windows Cluster servers, Vmware
Vendor coordination for replacement of faulty hardware.
Raising, Handling and Resolving Incidents & Work order through Cherwell Software.
Incident, Problem and Change Management.
Create and maintain Knowledgebase and central repository for information sharing.
knowledge and good understanding of Active Directory Tools and Objects (Policy, Trust, FSMO), DNS, DHCP, Windows Group Policy etc
Very good understanding and hands on experience of Windows Clusters, RDP Tools: Remote Desktop, Terminal service, ILOM
Knowledge of Windows Services.
Working experience of SQL server will be an added advantage.
Good understanding of VMWare Esx 5.x
Knowledge of networking fundamentals
Knowledge of ITIL framework
Knowledge of hardware monitoring tools is an added advantage
Good communication skills
ability to communicate activities to a non-technical and technical audience
High level understanding of client server architecture, hosting environments and systems administration
Demonstrated excellent oral and written communication skills
Ability to work in a fast-paced and demanding environment
Strong analytical and problem solving skills
Technical Degree preferred, but not mandatory