VP - ERP Implementation

Confidential
  • Pune
  • Confidential
  • 10-15 years
  • 744 Views
  • 08 Jul 2015
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  • Senior Management-Technology, Project/ Program Management IT

  • IT/ Technology - ERP/ CRM/ SCM
Job Description

Summary:

The candidate is responsible for attaining quarterly Professional Services (PS) revenue targets, in the form of delivered billable hours. Additionally this role is responsible for the scoping and positioning of new services engagements. The incumbent will act as a key point of contact for Sales and Solution Consulting on opportunities for products Aashna represents. This role directly supports the sales cycle via internal knowledge transfers, solution reviews and executive - level prospect meetings. The successful candidate will excel at expanding Aashna's footprint with existing customers through upsell of services opportunities. They will manage a team of resources, as well as handle all resource planning and staffing for team on a broad range of services engagements, maximizing billable utilization. Furthermore, the role will manage project portfolio and ensure that quality standards for delivery are exceeded. The candidate will serve as an escalation point for services engagements. As well as being a key resource for internal practice development efforts, the candidate will train and mentor new and experienced resources.



Responsibilities:


Achieve and Exceed PS Revenue and Profitability Objectives


  • Ensure team billable utilization targets are met

  • Attain quarterly PS revenue targets

  • Support the sales cycle through scoping and approval of PS engagements, Executive - level prospect meetings and Solution reviews

  • Manage project portfolio to ensure quality, on - time and on-budget implementations using a mix of global resources

    Increase the Value of the NetSuite Application for Customers


  • Expand PS sales in existing customer base

  • Become trusted adviser to the Customer through implementation lifecycle and beyond

  • Team with Account Management and Client Management teams to promote user adoption and effective use of NetSuite, and support renewal efforts

  • Collaborate with NetSuite partners during services engagements

    Ensure High Customer Satisfaction and Referencability


  • Responsible for adhering to highest quality standards in project delivery

  • Manage executive - level customer relationships and provide team oversight through NetSuite implementation

  • Serve as Steering Committee member on strategic projects

  • Responsible for project staffing and resource scheduling on a broad range of consulting engagements

  • Contribute to company's focus on verticalization through participation in internal cross-departmental initiatives

    Increase Engagement and Capabilities of PS Resources


  • Hire, train and manage team of new and experience resources to fulfill Practice objectives

  • Provide coaching and mentoring to assist in resources' career development

  • Build team's expertise and confidence in project delivery work

Handle day - to - day administrative tasks such as: vacation scheduling, expense reports, time.



Qualifications/ Skills:


  • Bachelor's degree or recognized equivalency or achievement of recognized professional level

  • A minimum of 10 years of experience in managing ERP/ CRM implementation teams with an experience of minimum of 10 full ERP project life cycle

  • PMP preferred

  • Strong background in mid - market and enterprise-level Project Management, including experience developing work-breakdown structures and project plans, most notably in Microsoft Project

  • Demonstrated experience in translating customer business requirements into workable software solutions

  • Exceptional verbal and written communication is required with previous experience creating Statement of Work for new and existing customers

  • Strong experience in Change Management and Business Process Mapping

  • Excellent client management skills and the ability to work with customers to develop and manage an implementation plan

  • Previous services sales experience; comfortable interacting at the "C" level

  • Consulting and management experience in a SaaS environment is a plus

Previous consulting experience with the following applications: QuickBooks, Great Plains, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards

Travel - 30 - 50%