VP/Head - Operations

Madhees Techno Consulting Pvt. Ltd
  • Hyderabad
  • 10-20 lakh
  • 15-18 years
  • 03 Sep 2015

  • Operations

  • KPO/ Analytics
Job Description

Core Responsibilities

Lead the team to meet business objectives by developing talent

Work with seniors/stakeholders to improvise existing and design new processes

Ensure a Pristine Control Environment - All operational risks to be assessed and mitigated, and control/audit issues actively managed to resolution

Monitor and track expenses to plan

Effective Communication for both internal and external stakeholders providing regular; develop strong working relationship between the team and onshore business partner

To show consistent improvement in employee satisfaction & customer survey scores

Ensure self & team's Compliance to company- s/ group's policies & procedures

Operational Responsibilities

Exercise full leadership and supervisory responsibility over Operations Support department typically consisting of multiple teams

Evaluates teams' performance and make course correction wherever and whenever needed

Responsible for Manpower planning, resource management to balance workloads

Recommends new work procedures with broader scope of impact; deals with variable (occasionally complex) issues with substantial potential impact .

Identify training needs for the team, conduct training programs/contribute training material to the training department

Responsible & accountable for adherence in the team for company/OpCos information system

Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues

Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals

Persuades and influences others through strong communication and diplomacy skills; negotiate with


UK shift but should be flexible in shift timings

Education level:

Bachelor's degree in Engineering/ Commerce/Science or MBA

Competencies/Skill sets for this job

Operations Heading KPO

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