VP - Operations/logistics - Ecommerce

Staffio HR
  • Mumbai
  • 10-15 lakh
  • 8-10 years
  • Views
  • 19 Oct 2016

  • Logistics / Supply Chain Management

  • Internet/ ECommerce
Job Description

Roles & Responsibilities

- Create, implement and optimize logistics, customer support and store management processes to build a great customer experience

- Negotiate and manage third party vendors such as packaging partners, delivery partners and support partners among others, involved in multiple stages of the purchase and fulfillment journey

- Use data to identify opportunities to improve customer and merchant delight

- Build a strong network of satisfied, reliable and highly effective crew that is obsessed with delivering a top-notch customer experience

- Support the marketing and business team with on-ground store initiatives

- Build organization capability (team and knowledge) to create India's best and most effective customer delight programs

- Actively partner and collaborate with cross-functional teams such as key stakeholders, PR, creative, national advertising, go-to-market and individual campaign teams to ensure a consistent message and focus across all consumer touch points


- A great understanding and a strong interest in the retail/eCommerce sector, brand awareness and retail trends

- A great understanding of logistics and customer support

- A jugaadu attitude and ability to just get the work done

- Excellent communication, creative and interpersonal skills

- Ability to build, manage and mentor large teams

- A customer centric, creative and analytical problem-solving mindset

- Curious about macro consumer trends and keeping an eye out for new ways to delight the consumer

- A penchant for being data driven and a stickler for analyzing and improving every activity

- 3-5 years work experience in consumer internet company or logistics agency in India

- A bachelor or master's degree in Engineering from a Tier 1 college is preferred

Competencies/Skill sets for this job

Advertising Retail PR Operations

Job Posted By

HS Sandesh
Talent Evangelist

About Organisation

Staffio HR