VP Operations

Staffio HR
  • Mumbai
  • 10-15 lakh
  • 3-5 years
  • Views
  • 19 Oct 2016

  • IT/ Information Technology

  • FMCG/ Foods/ Beverages
Job Description

"Roles & Responsibilities
- Create, implement and optimize logistics, customer support and store management processes
to build a great customer experience
- Negotiate and manage third party vendors such as packaging partners, delivery partners and
support partners among others, involved in multiple stages of the purchase and fulfillment
- Use data to identify opportunities to improve customer and merchant delight
- Build a strong network of satisfied, reliable and highly effective crew that is obsessed with
delivering a top-notch customer experience
- Support the marketing and business team with on-ground store initiatives
- Build organization capability (team and knowledge) to create Indias best and most effective
customer delight programs
- Actively partner and collaborate with cross-functional teams such as key stakeholders, PR,
creative, national advertising, go-to-market and individual campaign teams to ensure a
consistent message and focus across all consumer touch points"

Profile Description: "Requirements
- A great understanding and a strong interest in the retail/eCommerce sector, brand awareness
and retail trends
- A great understanding of logistics and customer support
- A jugaadu attitude and ability to just get the work done
- Excellent communication, creative and interpersonal skills
- Ability to build, manage and mentor large teams
- A customer centric, creative and analytical problem-solving mindset
- Curious about macro consumer trends and keeping an eye out for new ways to delight the
- A penchant for being data driven and a stickler for analyzing and improving every activity
- 3-5 years work experience in consumer internet company or logistics agency in India
- A bachelor or masters degree in Engineering from a Tier 1 college is preferred
Work Experience 3 - 5 Years
Basic/UG Qualification A bachelor or masters degree in Engineering from a Tier 1 college is preferred

Competencies/Skill sets for this job

Advertising PR Operations BTL ATL

Job Posted By

HS Sandesh
Talent Evangelist

About Organisation

Staffio HR