1. In depth knowledge of Voice and networking technologies
2. Experience in managing large / medium Contact center deployment and solutions handling
3. Strong working knowledge in Voice routing and Gateways / Switches (Avaya / CISCO PBX/ACD)
4. Expertise in Voice network design, configuration and troubleshooting
5. Extensive knowledge in Voice / VoIP transport like E1 / T1 / SIP / SBC and other Transport services
6. Expert knowledge in Voice loggers (NICE / Verint)
7. Ability to apply a comprehensive and in-depth knowledge of technical concepts, practices and procedure.
8. Solid written, presentation and verbal communication
9. Understanding of LAN and WAN operations.