Vault Team Lead

Coutts Financial
  • Chennai, Coimbatore, Vellore
  • 35-70 lakh
  • 1-10 years
  • 116 Views
  • 16 Apr 2015
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  • Operations, Finance/ Accounts, Customer Service

  • Financial Services/ Capital Markets, Banking - Retail, Banking - Corporate
Job Description

DUTIES AND RESPONSIBILITIES:

* Prioritize and assign work to a team of Vault Tellers I and II and the Reconcilement Clerk.

* Actively monitor and manage the teams workflow distribution.

* Ensure that production standards are met and maintained.

* Ensure that vault procedures and controls are followed at all times.

* Review quality/productivity issues with team members.

* Maintain optimum efficiency and cost effectiveness in a high volume environment.

* Ensure timely completion of paperwork, reports and end-of-day functions.

* Suggest new techniques to improve productivity to management team.

* Communicate issues, as needed, to management team.

* Provide effective and efficient training and direction to a team of Vault Tellers I and II and Reconcilement Clerk.

* Serve as departmental resource for ongoing questions and problem solving on difficult issues.

* Solve most complex operational and customer service issues that escalate beyond staff experience and knowledge.

* Perform quality checks of departmental work in accordance with the monthly self-assessment procedures.

* Approve/verify deposit discrepancies and error corrections.

* Provide input to performance reviews of the team of Vault Tellers I and II and the Reconcilement Clerk.

* Must be able to perform all essential duties and responsibilities of the Vault Tellers I and II and the Reconcilement Clerk.

* Perform other duties as assigned.


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About Organisation

Coutts Financial