Manager / Senior Manager - Transitions

Hinduja Global Solutions Inc.
  • Bangalore
  • 10-15 lakh
  • 8-13 years
  • 30 Jan 2015

  • Sales Support

  • BPO/ ITES/ Call Centers
Job Description

# Any domain experience should be from the transition side of the business either as a strategy / operations consultant or a pre-sales consultant working for a ITeS or BPO. Some amount of operational experience will be an added advantage.
# Should have a close understanding of Transition processes outsourced by clients as well as the opportunities available and challenges present in the industry at large.
# To interact with various departments to ensure smooth Solutioning.
# Understand the client requirements and match it with the proposal provided during the Solutions & Transitions stage and highlight the deviations if any.
# Effective documentation of Transition as per the Transitions Methodology.
# Involve actively in hiring both agents as well as at leadership level.
# Involved in creation and finalization of the MSA and SOWs with the Internal and External clients.
# Interact with the client on a regular basis to provide the updates / progress.

Desired skill sets:

# Strong knowledge in the Transition and responsible for solutions creation/RFP, RFQ response management, liaising with both internal and external stake holders.
# Should have had experience interacting with clients directly as a consultant or through sales / solution and transition presentations.
# Good presentation skills this role will require the ability and skills to create strong and compelling presentations and value propositions.
# Analytical skills should be comfortable with numbers
# Strong interpersonal and communication skills this role will involve a lot of interaction with different functions within the organization.

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About Organisation

Hinduja Global Solutions Inc.