L & D Manager - KPO

Kelly Services
  • Noida
  • 12-19 lakh
  • 10-18 years
  • 03 Apr 2015

  • Training/ Learning & Development, HR/ Human Resources

  • KPO/ Analytics
Job Description


- Responsible for developing the learning and development programs across levels and teams within the Firm

- Create and update the learning and development policies and procedures regularly and to evaluate the most effective and cost-efficient way to deliver relevant training to employees throughout the Firm
- Able to identify the training needs, based on upcoming projects and processes. - Roll out of need based, role based learning journeys with automated tools
- Operate as an internal consultant to the various teams within the Firm in the identification, development and implementation of training solutions that have business relevance and impact
- Planning and prioritizing the competency driven organizational interventions
- Develop and organize training manuals, multimedia visual aids and other informative materials. Encourage a culture of learning by facilitating e-learning, webinars, classroom programs etc.
- Designing effective in-house programs across levels and teams within the Firm. Ability to identify third party vendors for training programs in order to promote performance excellence. Also, work closely with third party vendors to drive the positive outcome of the training program
- Establish outreach and partnerships with other organisations, institutions and knowledge providers (consultants, assessment providers, colleges and universities, etc.) and coordinate training courses with these organizations/providers
- Research industry trends, new technologies, concepts, and techniques to update current training curriculum
- Establish, implement and monitor all appropriate performance metrics for learning and development
- Develop and implement methods for evaluating the effectiveness of trainings, delivery of training and modify the program
based on the feedback received
- Prepare the training budget and training calendar as per the Firms requirement and to generate the requisite reports


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Kelly Services