Trainer - Communication & Language - BPO

Dreamz IMC
  • Bangalore, Chennai, Delhi, Hyderabad, Mumbai
  • Confidential
  • 5-8 years
  • 17 Sep 2015

  • Training/ Learning & Development

  • BPO/ ITES/ Call Centers
Job Description


To enhance work effectiveness of associates by empowering and enabling them to communicate and network meaningfully.

Duties and Responsibilities :

- Facilitates day to day classes to assist associates in gaining soft-skills needed to perform their role effectively.

- Conducts assessment for determining training needs and for aligning techniques and content.

- Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.

- Applies new techniques for engaging trainees in class through exercises and experiential Learning Methods.

- Maintains necessary documentation for client records and billing.

- Any other responsibility assigned by the management time to time.

Requirements :

- Sound and effective facilitation/training skills with front line and mid-managerial level audiences

- Should be a good communicator with excellent people skills

- Strong command over English is desired, good command over other Indian languages will be an added asset

- Must be professional in approach and presentable to come across as an expert

- Knowledge of adult learning principles, instructional design, and evaluation methodologies

- Needs to be open to learning and delivering new and diverse workshops

- Ability to understand, learn and synthesize new concepts and theories into real time solutions

- Should be able to work independently and proactively collaborate with clients and colleagues to ensure timely, efficient, and accurate deliverables

Experience :

- Min. 5 years of work experience with 2 years as a full time Communication and soft skills trainer

- Sound understanding of the IT/ITES training industry and key client expectations

- Multi Industry/Client training experience desirable.

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Dreamz IMC