Responsibilities include providing 24 X 7 offshore/remote support.
Audit application backup policies and environments to ensure integrity of backup and recovery activities
Actively and pre-emptively determine possible faults and causes by the execution of pre-determined health and operational checks.
Participate in the recovery of application environments where required.
Ensure integrity of supported environment
Hardware /software fault detection and vendor liaison Liaise with customer accounts as required
Analyse and resolve escalated problems within target
Candidate must be prepared to work within a team on a standby rota for 24x7 support of customer systems
Should have desired Operating System Skills
IBM Tivoli Storage Manager Server on Windows & UNIX
IBM Tivoli Storage Manager for Database (Oracle, DB2, SQL etc)
DRM using Tivoli Storage Manager
Tape Library (Storagetek, IBM) / Tape Drives DLT / LTO / 3590 / 9840
Non Technical Skills
Problem Determination & analysis skills
Excellent team working & Positive Attitude
Ability to quickly assimilate technical & non-technical