Desired candidate should have;
-Good skills on troubleshooting and resolving technical issues
-Minimum 6- 15 years of systems engineering/technical delivery installation experience.
-Communication - Excellent communication and problem solving skills
-Team Player Proven ability to work in a team environment
-High customer service orientation.
-Able to learn and adapt a new technology independently and fast
-Experience with the Installation and Integration of Nice Perform solutions into Customer Environments an advantage
-Certifications that match up well: Cisco, Avaya, SQL, MS Server
-Knowledge in the following technical areas: CTI, Voice recording, PBX/ACD, WEB/Internet, MS Windows, SQL server, Database knowledge, VOIP, Computer H/W & Networking, clusters, Domain / workgroup / AD
-Previous experience installing, configuring, and supporting telephony, network, or server infrastructure in administrative capacity
-Ability to teach, coach installers.
- BS in Computer Science, Electrical Engineering or related technical degree preferred.
-Work will be in a weekly shifts , employee will need to do 1-2 night (8PM 5AM) shifts for America in a month, 1-2 afternoon (12PM- 9PM) shifts for EMEA in a month and 1-2 day (8AM 5PM) shifts for APAC in a month
-In addition to that the employee will need to do weekend on call duty once in 4-5 weeks
-Assist Professional Service Engineers (PSEs) with a wide variety of issues that can occur at the time of implementation
-Troubleshoot problems and escalate to the next level
-Maintain excellent communication with the project team
-Assist customers and their vendors with configuration requirements for all Nice Integration points in their environment.