In this role you will be responsible for Setting up the delivery infrastructure in the city which includes identifying the locations for delivery stations and ensure rapid growth in the delivery infrastructure throughout the city. Experience in logistics desirable and the experience in courier industry highly preferred. Experience in handling live operation preferred (wherein decisions have to be taken on the spot and actions needs to be initiated right away) Knowledge of city topography and road network is an added advantage Experience in process improvement preferred with additional benefits for knowledge of specific methodologies such has Six Sigma, Kaizen etc.
Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Delivery center network.
Responsible for Hiring, training and building up a highly motivated workforce for the delivery teams, with support from HR and training team , to meet the operational requirements for the city , continuously meeting the high bar on quality and productivity.
Ensure enough bandwidth in citywide delivery team for peak time delivery management.
Coordinate with Finance, CS, FC and Projects team to matters related to city operations.
Conduct the performance appraisals of the Delivery Center Managers and mentor them for handling efficient operations.
Continuously improve the delivery process and attain a sustained level of delivery performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
Analysis of the data reports to identify performance bottlenecks and improve the performance.
Implement the formal process control and process improvement mechanisms such as Kaizen
Strong leadership capabilities and people management skills
Ability to work under pressure situations
Ability to work in ambiguous situations.
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Ability to set and achieve timelines for tasks: Set realistic and stretching performance expectations for self and others. Regularly reviews progress and acts to ensure optimal results for the business.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customers needs.
Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.