This position is responsible for establishing the company's technical vision and leading all aspects of the company's technology development.
The Technology Heads role is to assure the successful execution of the company's business mission through development and deployment of the company's technology platform. This requires envisioning the company's service offerings leading implementation of web or mobile applications and planning for risk and growth.
Strategy & Planning
In partnership with the company's founders, identify opportunities and risks for delivering the company's services, including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success.
Identify technology trends and evolving social behavior that may support or impede the success of the business.
Evaluate and identify appropriate technology platforms (including web/mobile application frameworks and the deployment stack) for delivering the company's services.
Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all services.
Participate as a member of the senior management team in establishing governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately and the organizations resources are used responsibly, particularly in the areas of software development, office networks and computers, and telecommunications.
Collaborate with the appropriate departments to assess and recommend technologies that support company organizational needs.
Establish a governance process that meets government, partner, and company expectations for customer information privacy.
Direct development and execution of an enterprise-wide information security plan that protects the confidentiality, integrity, and availability of the company's data and servers.
Direct development and execution of an enterprise-wide disaster recovery and business continuity plan.
Communicate the company's technology strategy to investors, management, staff, partners, customers, and stakeholders.
Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices by attending relevant conferences
Define and communicate company values and standards for acquiring or developing systems, equipment, or software within the company.
Ensure that technology standards and best practices are maintained across the organization.
Share knowledge, mentor, and educate the organizations investors, management, staff, partners, customers, and stakeholders with regard to the company's technological vision, opportunities, and challenges.
Ensure company technical problems are resolved in a timely and cost-effective manner.
Develop, track, and control the development and deployment annual operating and capital budgets for purchasing, staffing, and operations.
Supervise recruitment, training, retention, and organization of all development staff in accordance with the company hiring process, personnel policies, and budget requirements.
Establish standards of performance and monitor conformance for staff (through performance review) and vendors (through service level agreements).
Ensure the company's internal technological processes and customer-facing services comply with community expectations and applicable laws and regulations for privacy, security, and social responsibility.
Promote achievement of the company's business goals within a context of community collaboration by developing policies for sharing software code, technological innovation, business processes, and other intellectual property.
Contribute to open source software development, standardization of technologies, and evolution of best practices by collaborating with peers outside the company, releasing code, presenting at conferences, and writing for publication (online or offline).