Technical Designer role

2COMS Consulting Pvt. Ltd.
  • Bangalore
  • 10-15 lakh
  • 7-12 years
  • 286 Views
  • 12 Oct 2016
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  • Knowledge Management

  • IT/ Technology - Hardware & Networking
Job Description

Role:

To provide CCT advice and/or professional services to both internal and external clients.
To provide support on projects, carrying out elements of the research, analysis and/or delivery.
May lead on the delivery of specific components of a project.

Desired Profile

Graduate
Min 7+ years of overall exp

Session Border Controller SBC/Audio code Gateway.

IVR Application Design, Development, implementation and support

Good understanding and hands-on on VXML scripts, dialog designer, M3 design

Good understanding and hands-on on various database integration with IVR systems

Good understanding and hands-on on CRM such as Siebel integration

Good understanding and hand-on on social media integration

Good understanding and hands-on WFO and WFM

SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis

Technical skillssets:Avaya Aura communication Manager

Avaya Aura contact Centre AACC [AES, AAEP, AVP, APC, AIC, CMS]

Avaya Aura System Manager

Avaya Aura Session Manager


Competencies/Skill sets for this job

Support Aura Hands-on Integration Log Analysis Trace Clients

Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.