To provide CCT advice and/or professional services to both internal and external clients.
To provide support on projects, carrying out elements of the research, analysis and/or delivery.
May lead on the delivery of specific components of a project.
Min 7+ years of overall exp
Session Border Controller SBC/Audio code Gateway.
IVR Application Design, Development, implementation and support
Good understanding and hands-on on VXML scripts, dialog designer, M3 design
Good understanding and hands-on on various database integration with IVR systems
Good understanding and hands-on on CRM such as Siebel integration
Good understanding and hand-on on social media integration
Good understanding and hands-on WFO and WFM
SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis
Technical skillssets:Avaya Aura communication Manager
Avaya Aura contact Centre AACC [AES, AAEP, AVP, APC, AIC, CMS]
Avaya Aura System Manager
Avaya Aura Session Manager