Technical Support Engineer - L3

Fiddich Consulting
  • Hyderabad
  • Confidential
  • 3-7 years
  • 31 Aug 2015

  • Project/ Program Management IT

  • IT/ Technology - Software/ Services
Job Description

Key Responsibilities:

- Support engineers troubleshoot, debug, evaluate and resolve computer-identified alarms, perform software deployments and migrations, host management and automate routine operational tasks.

- The position requires a combination of strong troubleshooting, technical and communication skills and includes a mix of on call and operational tasks and may involve small-project software development work.

- Support team operates in - 24x7x365' manner; involve working in night shifts and on weekends in rotations.

- Support Engineers also develop tools and automation to achieve human free operations. They use the right tool for the job, and modify software in a way that leverages the overall system architecture.

If you have a strong Application Support background, are interested in aggressive growth and have passion to develop tools at large scale, this is the opportunity for you.

Basic Qualifications


- A technical background (BS/MS in Computer Science/Engineering or related discipline/experience)

- 3 Yrs to 12 years experience

- Strong Unix base O/S experience or proven ability to pick up Linux quickly

- Ability to do scripting (any one of Shell, Ruby, Perl, Python etc.)

- Strong debugging/troubleshooting skills

- Familiarity with programming languages Java or C++ or C

- Ability to write complex SQL queries is added advantage

- Excellent verbal & written communication skills

- Strong understanding of support - tickets, monitoring, processes and metrics

- A passion towards problem-solving

- Strong decision-making ability

- Must be able to think proactively; excellent follow-through and attention to details.

- Willing to work in 24x7 on-call support (on rotation basis)

- Knowledge on distributed applications/enterprise applications is plus.

Competencies/Skill sets for this job

Application Support Unix Base O/S Shell Ruby Perl Python Java C++ C SQL Queries

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About Organisation

Fiddich Consulting