Assist Lead in supporting Process and Project Engineering applications.
Amenable to work in swing shifts to cover offices other than New Delhi.
Provide support / trouble shoot for applications as communicated through ITSM, over e-mail or telephone.
Monitoring updates for patches from Vendor / development team for Process and Project Engineering Applications.
Setup of applications as required by the project.
Interaction with other GBU / Site offices and communicate with UPM / developer of the particular application.
Interact with Project users for specific tasks / reports.
Assist project users for automating repetitive project related tasks.
Interact with developer of SPPID / PPS adaptor.
Exposure to other application in the Intergraph Smart Suite family will be an added advantage.
Interaction with other IT groups like Project IT, Infrastructure, Database Administrators etc.
Testing applications and participate in certification process for new versions of applications.
Providing training to users / super-users on application as required. Participate in train-the-trainer modules.
BE / B. Tech / MCA or equivalent.
Minimum 3 year experience in support role, or
Experience as support in similar capacity, or
810 year experience in Process