Tech Support Engineer - Lte/3g Networks

  • Pune
  • 10-15 lakh
  • 4-9 years
  • 17 Jun 2015

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Job Description:

- We are looking for a Technical Support Engineer with a strong record of working with customer to troubleshoot and resolve Customer Issues.

Key Job Functions:

- Monitor and Maintain Parallel Wireless Products and Solutions remotely at Customer Networks.

- Troubleshoot, Identify and resolve Customer issues for Parallel Wireless Products and solutions.

- Proactively identify and troubleshoot hardware and software technical problems.

- Analyze system logs, KPIs, Stats, performance issues and the production environment for mission critical systems.

- Perform system analysis on a wide range of network technologies including 3G, LTE, LTE-Advanced and proprietary systems.

- Work independently and skilled at knowing when to utilize additional resources and escalate.

- Key contributor to developing product requirements

Job Requirements:

- Minimum 5 years- of hands-on Technical Support Engineering experience in wireless industry.

- Hands on experience with installing and troubleshoot Wireless Access Networks and Wireless Network Technologies.

- Expert knowledge in various protocols for interoperability, performance evaluation and troubleshooting the issues.

- Experience in Troubleshooting RF Issues is a major plus.

- Experience in any one of the LTE, WiMAX, CDMA and other Radio Access Technologies.

- Experience with LAN/WAN, Routing protocols, TCP/IP, QoS, Tunneling and security protocols.

- Strong Unix/Linux Systems Knowledge.

- Knowledgeable in wireless operator methods and practices.

- Expert written and communications skills.

- Ability to troubleshoot issues and get into technical discussions with R&D.

- Established track record as a problem solver and effective team player

- Ability to adapt quickly to changing environments and manage parallel time-critical tasks

- Good understanding of 3GPP standards

- Ability to multi-task in a fast-paced environment

- Ability to Travel as needed


- Bachelor's (B.E/B.Tech) or Master's degree (M.E. or M.Tech.) in Electronics / Communication / Computer Science Engineering; or equivalent training, education and experience

Competencies/Skill sets for this job

Support Wireless Troubleshoot Troubleshooting Protocols Networks

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