Helpdesk support for end users (Software, Hardware, basic network trouble shooting)
Monitor/update ticketing system and making sure they are addressed in timely fashion
Provide remote support for users in regional and international offices via phone or remote desktop sessions
Responsible for notifying users regarding the status of outstanding issues
Troubleshoot problems across but not limited to the following platforms: Windows 7, Windows 10 and Server 2008/2012. This includes initial diagnosis of Operating System, Application, Network and Environmental problems.
Image build and deploy new hire machines and upgrades
Basic telecommunication support
Help maintain various inventory control
Assist in various projects
Other duties may be assigned
Bachelors degree in Computer Science or a related field.
Strong communication and collaboration skills.
Working knowledge of Office Suite, Windows 7, Outlook, Active Directory
Knowledge of remote assistance.
Ability to adapt to changing business processes, technologies, and environments
Ability to absorb and present complex ideas quickly and accurately
1-3 years of IT Support experience
Strong attention to detail, aptitude to learn quickly, and ability to multitask
Excellent customer service skills
Strong troubleshooting abilities
Ability to work individually and as a team
Compensation includes a competitive base salary & excellent benefits.