* Understand customers complaints, queries, request and provide the solution.
* Responsible for analysing reported issues and providing solutions after duly testing the same.
* Manage and take ownership of the resolution process for all customer related issues
* Aim to resolve issues in first time Customer interaction.
* Work oriented, conscientious and hard working
* Ability to learn, bears professional attitude and methodical
Desired Candidate Profile:
* Need to be soft spoken, work oriented, conscientious and hard working
* Ability to learn, be resourceful , bears professional attitude and is methodical
* Be friendly, reliable, positive and acts appropriately and proactively
* Ability to anticipate customer needs, show concern and be a good listener
* Constantly strives to improve speed of answer and call logging to improve efficiency. Ensures all relevant process and procedures are followed