Technical Support Engineer

Indiabulls Technology
  • Gurgaon
  • Confidential
  • 2-4 years
  • 27 Feb 2015

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Primary Skills:

* Understand customers complaints, queries, request and provide the solution.
* Responsible for analysing reported issues and providing solutions after duly testing the same.
* Manage and take ownership of the resolution process for all customer related issues
* Aim to resolve issues in first time Customer interaction.

Secondary Skills:

* Work oriented, conscientious and hard working
* Ability to learn, bears professional attitude and methodical

Desired Candidate Profile:

* Need to be soft spoken, work oriented, conscientious and hard working
* Ability to learn, be resourceful , bears professional attitude and is methodical
* Be friendly, reliable, positive and acts appropriately and proactively
* Ability to anticipate customer needs, show concern and be a good listener
* Constantly strives to improve speed of answer and call logging to improve efficiency. Ensures all relevant process and procedures are followed

Competencies/Skill sets for this job

Support Efficiency Ownership Resolve Issues Customer Interaction

Job Posted By

About Organisation

Indiabulls Technology