Technical Support Engineer

Talpro
  • Bangalore, Delhi
  • 10-15 lakh
  • 1-5 years
  • 575 Views
  • 13 Jul 2016
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  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Requirements:

- Strong technical knowledge and familiarity with online tools/products.

- Excellent verbal and written communication skills

- Basic knowledge of coding languages and scripting

- Strong problem solving skills and ability to translate the solution to the user in simple, crisp and professional emails.

- Should be able to respond to queries and issues over the weekend

- BE/B.Tech degree required

- Prior experience in a product support environment will be an added bonus.

If you- re looking for a career defining opportunity with one of the fastest growing start-ups in the country, then look no further. Apply now to be part of our success story!!!

For a detailed job description, see below:

- Interact with users/customers and respond to their tickets/queries related to the use of our platform

- Use a customer support software to resolve tickets raised by the users

- Provide call support to customers where a quick response to user queries is required

- Help customers/users with the use of the product over email or call

- Use a Bug tracking system to report bugs to the developer tea

- Articulate the feedback received from users/customers to the team


Competencies/Skill sets for this job

Technical Support Developer Bug Tracking

Job Posted By

About Organisation

Talpro