Technical Service Manager

Best InfoSystems Ltd.
  • Bangalore
  • Confidential
  • 8-12 years
  • 30 Nov 2015

  • IT/ Information Technology

  • IT/ Technology - Data Center/ Manage Infrastructure Services
Job Description

Roles & Responsibilities:

Managing ITIL processes like Incidents/Problem & Change mgmt.

Performing Root Cause Analysis for Major Incidents.

TSM / VTL Space capacity Management.

Responsible for the hiring, development and overall management of technical staff.

Mentors technical staff in trouble shooting techniques and project methodology.

Proactively analyzes issues in the TSM environment, determines project assignments and scope and monitors project performance.

Manages client interaction and expectations regarding development efforts.

Develops lasting relationships with client personnel that foster client ties.

Communicates effectively with clients to identify needs and evaluate alternative technical solutions.

Continually seek opportunities to increase customer satisfaction and deepen client relationships.

Builds a knowledge base of each client's business, systems and objectives.

Suggests areas for improvement in internal processes along with possible solutions.

Reviews the status reports of team members and addresses issues as appropriate.

Complies with and helps to enforce standard policies and procedures.

Facilitates effective team interaction.

Acknowledges and appreciates each team member's contributions.

Effectively utilizes each team member to his/her fullest potential.

Keeps track of lessons learned and shares those lessons with team members.

Delivers engaging,informative, well-organized presentations.

Resolves and/or escalates issues in a timely fashion.

Understands how to communicate difficult/sensitive information tactfully.

Disaster recovery procedure

Configuration and Troubleshooting DB2 Backups/Restore

Configuration and Troubleshooting TDP Exchange, Oracle, SQL Backups/Restore

VTL Concepts TapeLibrary Operations and Concepts

Configuration and Troubleshooting Lanfree backups

TSM Health Checks Requirements:

In depth knowledge of TSM 5.x and 6.x concepts.

The challenges of Enterprise TSM environment.

Management of backups for multi-site organization.

Should posses experience on working on tape Libraries such as StorageTek , Quantum & IBMTape Libraries

Proven experience with performance management, performance tuning and backup reporting methodologies
(success/failure measurements, report creation, metrics reporting, etc.)

Good written and verbal communication skills with the ability to analyze document and resolve problems. Preferred
UNIX/Wintel system admin experience VTL Concepts SAN Concepts ITIL V3 PMPO Certification.

Primary Skills:

Six sigma Yellow Belt, IBM Tivoli Storage Manager, IBM TSM Administration V -5.5 and ITIL V3

Job Posted By

About Organisation

Best InfoSystems Ltd.