Technical Lead - SAP ISU CRM

Career Soft Solutions
  • Chennai
  • Confidential
  • 5-8 years
  • 24 Sep 2015

  • Project/ Program Management IT

  • IT/ Technology - Software/ Services, IT/ Technology - ERP/ CRM/ SCM
Job Description

Job Description SAP CRM for Utilities:

# SAP CRM for Utilities consultant with minimum 5 to 8 years of Utilities specific experience.
# Should have minimum 6-10 years of Utilities Domain experience in one of the following Utility services; viz.: Electricity, Gas
# At least one E2E Implementation experience in CRM with strong integration of IS-U Customer service (BBP, Configuration, Realization, Testing and Go-Live).
# At least one year of support service experience in CRM with ability to solve tickets within the given SLA
# Should have hands on experience in integration SAP CRM with SAP IS-Utilities system. For example: SAP CRM Master data, CRM contract management process framework, Middleware, MDT (Master Data Template), Product Master, Pricing etc.
# Should have hands on experience in handling customer segmentation data.
# Should have good communication skills.
# Should have worked independently and played at least 3 years of customer facing role.
# Should have worked with Europe or US customers.
# Should have experience in proposing solutions, estimating efforts required, building proposals and supporting proposal defence.
# Must be good at root cause analysis, debugging, IDOC monitoring and debugging in CRM 7.0 environment
# Good communication skills

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