Job Description / Responsibilities
Implementing the payment products/ electronic payment services of Client for various client verticals.
Interacting with clients to understand the requirements; and integrate these into the Client`s platform for Payment Gateway; Electronic Bill Presentment and Payment, IVRS, ECS services.
Liasing with technology team/ vendors to implement the Client solutions; implement additional enhancements to the platform.
Responsible for making process notes, integration/ interface documents; and communicating them to clients/ internal operations team members.
Providing inputs into the underlying process flows/ workflows/ systems for service improvement; and also engaging with internal process teams for definition of payment processes for new clients/ existing clients.
Escalating issues that are open; or not resolved within the predefined timeframe.
Project managing the various implementations in an effective and timely manner.
Desired profile of the candidate
Candidate preference for:
Understanding of electronic payment processing/ collection methods, including Electronic Clearing Service (ECS), online payment, Electronic Bill Presentment & Payment (EBPP), Credit Card Processing, Banking & Finance.
Familiarity of processes relating to payments/ collections.
Candidate must be:
Excellent communication skills, ability to handle clients in a mature and highly responsive manner.
Familiarity with technology/ web based applications/ process mapping skills/ business requirements definition.
Ability to manage a team of resources; interact with multiple teams and effective delivery of the final requirement.
Familiarity with systems; and ability to understand/ use internet based platforms.