Technical Lead - Product/ Process Team - J29566e

Sampoorna Computer People
  • Mumbai
  • Confidential
  • 6-10 years
  • 27 May 2016

  • Operations

  • Financial Services/ Capital Markets
Job Description

Job Description / Responsibilities

Implementing the payment products/ electronic payment services of Client for various client verticals.

Interacting with clients to understand the requirements; and integrate these into the Client`s platform for Payment Gateway; Electronic Bill Presentment and Payment, IVRS, ECS services.

Liasing with technology team/ vendors to implement the Client solutions; implement additional enhancements to the platform.

Responsible for making process notes, integration/ interface documents; and communicating them to clients/ internal operations team members.

Providing inputs into the underlying process flows/ workflows/ systems for service improvement; and also engaging with internal process teams for definition of payment processes for new clients/ existing clients.

Escalating issues that are open; or not resolved within the predefined timeframe.

Project managing the various implementations in an effective and timely manner.

Desired profile of the candidate
Candidate preference for:

Understanding of electronic payment processing/ collection methods, including Electronic Clearing Service (ECS), online payment, Electronic Bill Presentment & Payment (EBPP), Credit Card Processing, Banking & Finance.

Familiarity of processes relating to payments/ collections.

Candidate must be:
Excellent communication skills, ability to handle clients in a mature and highly responsive manner.

Familiarity with technology/ web based applications/ process mapping skills/ business requirements definition.

Ability to manage a team of resources; interact with multiple teams and effective delivery of the final requirement.

Familiarity with systems; and ability to understand/ use internet based platforms.

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About Organisation

Sampoorna Computer People