1. Very strong ARS and ITSM skills in the areas of Installation, Configuration, Customization, and Integration with third party tools.
2. Hands on experience in upgrade and patches.
3. Hands on experience in SRM, SLM and RKM
4. Experience in implementing CMDB and Web services.
5. Hands on experience in performance tuning (ARS and DB)
6. Excellent in troubleshooting and bottleneck elimination
7. Experience in analytics and dashboard
8. Excellent in development and creating work flow objects
9. Knowledge on ARS database and its structures is a must.