High level - Service positioning, Advisory, thought leadership, Design, Build, Mindshare, Solution validation
Launch & position Cloud computing New Services and differentiate in the market
Responsible for designing, building Microsoft solutions and provide required support to Sales/Pre-Sales teams
Providing Cloud computing Advisory Services ,
o Assess, plan, Design & build Services
o Audit Services
o Capacity Planning
o Business Continuity Advisory Services
o Consolidation and Migration Services
o Optimization and Integration Services
Nurture the Microsoft practice & to be part in complete life cycle of service offerings like Pre-sales/Transition/Service delivery till it reaches the matured level.
Study the existing Microsoft Services like processes, best practices and standardize the service offerings, strengthen and improve the maturity levels and make a strong practice.
Give inputs to standardize the Sales kit for Cloud offerings.
o Proposals, PPTs, Templates etc
Focus on continual improvement of Cloud service offerings.
Once New Service/practice reaches to the matured stage, ensure smooth hand over to Pre-sales team
Identify the key parameters and bench mark them with Microsoft technologies Global standards / practices.
Work closely with Sales, Pre-sales, Transition, Service delivery teams and key functions like HR, Finance, Training department and support them
Ensure ISO/ITIL process compliance and handle the audits
Experience and skills requirement
10 to 12 years of experience in IT Infra Services , especially Microsoft Services.
Technical proficiency: Minimum 8 to 10years of experience in Microsoft technologies like Wintel, AD, Exchange mail/messaging / O365 etc , and good understanding of MS Azure concepts.
Innovation & Visionary skills
Business communication, Leadership & Project Management skills
Vendor relationship & Negotiation skills
Business architectural, analysis and planning skills.
Strong communicator at all levels within HCL and outside (Clients, partners etc)
Sound experience and exposure in handling senior and top management of customers
Collaborative working nature & good networking skills
Flexible and ready to travel across India & abroad
ISO / ITIL knowledge