Technical Architect

ExpertEase Software (India) Pvt. Ltd
  • Bangalore, Hyderabad, Pune
  • 10-20 lakh
  • 12-20 years
  • 10 Mar 2015

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Please Find the JD Below

12-16 years of experience in ITSM Based ticketing tool like ServiceNow, Remedy, etc.
8+ years of Development/Technical lead/Technical Architect experience
Strong Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL v3
Design and deliver services built on the ServiceNow platform
Work with clients to assess current state processes and tools, define ServiceNow requirements and develop and configure the ServiceNow platform
Demonstrated project execution skills and experience working directly with customers and clients
Support the team responsible for the implementation and administration of the ServiceNow installation including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and supporting quality assurance teams
Responsible for leveraging knowledge and experience to deliver end-to-end solutions for our clients within ServiceNow which includes architecting technical implementations of IT and business processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating the efforts of staff administrators
Provide expert-level support and technical mentoring, assist customers with proof-of-concept activities, and lead practice build efforts to include development of practice

ITIL V3 Foundation, ServiceNow Administrator Certification, ServiceNow related Certifications are plus

Competencies/Skill sets for this job

Servicenow Support Service Management Frameworks Mentoring Workflow

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