The role holder is responsible for the deployment and support of ICT solutions within one or more disciplines. He/she provides technical support, resolving escalated technical issues within their own work area. This covers all areas of ICT such as systems and applications software, database management, network services, data and systems security.
To provide ICT advice and/or professional services to both internal and external clients.
To provide support on projects, carrying out elements of the research, analysis and/or delivery.
To provide operational support ensuring KPIs and SLA are achieved.
May lead on the delivery of specific components of a project.
To draft reports and discuss recommendations based on research with their manager.
Share expertise with peers.
Occasionally provides on the job training to other team members.
To support the development and implementation of unit policies and procedures.
May involve liaising with internal, external and third party suppliers.
To input to cost/timescales solutions/options and manage expectations as appropriate with customer or business unit/LoB teams
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