To provide Trade related Services to Customers and to meet turnaround times as per the Service Level Agreement & productivity standards
*Responsible for monitoring operational & customer service related activities of the CPC.
*Ensure preparation of Returns (Group and Regulatory) and submission of the same within agreed time schedules.
*Monitoring, timely reporting to Manager, and taking corrective action of irregular items to facilitate early resolution.
*Comply with internal operating procedures & Key Control Standards
*To ensure speedy resolution of customer queries & complaints, in accordance with laid down procedures & Quality standards
*Perform relief function for Officer, Customer Service / Assistant Manager as per requirements.
*Assist Managers/ Assistant Managers in monitoring all transactions to ensure obligations/payments duly met.
*Ensure compliance of all policies and procedures issued in relation to money laundering prevention.
*Ensure strict compliance of Group Sanctions Procedures.
*Ensure strict implementation of Group Policies on KYC, Group Code of Conduct
*Ensure timely archival of documents and ensure maintenance of records as per the Group policy.
*Ensure no operating losses.
*Escalate issues on timely basis to Unit Managers.
*To act in complete compliance with the Bank's Data confidentiality policy at all times which also governs sending of data to external parties over email.
*To assist Unit Head, Trade services in completion of any projects as assigned from time to time.