Team Leader Operations- Voice Process / Intl. BPO

Prasha Solutions Pvt. Ltd.
  • Hyderabad
  • Confidential
  • 5-10 years
  • 01 Apr 2015

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Manage & deliver teams performance as per SLA. To monitor Process compliance & implementations. Drive C-Sat, review team performance on a regular basis & Performance management. Should be okay with 24X7 shifts - rotational off & weekly offs.

Attend process queries, take escalations calls & manage the floor. Manage & control shrinkage. Prior exp with an Intl. BPO in a Voice Process, for a Technical Troubleshooting & Customer Service domain will be preferable. Flexible to 24/7 shift timing

Competencies/Skill sets for this job

Intl Voice Troubleshooting Voice Process Operations

Job Posted By

About Organisation

Prasha Solutions Pvt. Ltd.