Team Leader

  • Delhi, Gurgaon
  • Confidential
  • 3-8 years
  • 17 Nov 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

. To manage day to day planning, operation and problem solving of a team of agent to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience
Delivery of team sales, service level components, quality & productivity targets & indicators.
Operational Management, Managing the floor, adherence to schedule.
all monitoring, coaching & feedback, responsibility for delivery of the defined

Competencies/Skill sets for this job

Sales Operational Management Coaching

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