?Responsible for the supporting the design, launch, operation, and continuous improvement of the IT Performance Management and Operational Business Intelligence processes for data collection and publication
?Execute assignments in managing the IT Performance Management process (includes facilitating the identification, definition, analysis, monitoring, and reporting of metrics and targets)
?Support the monthly production and monitoring of the assigned IT Team monthly scorecard and dashboards for reporting to the Executive IT Leadership. Responsibilities include charts, graphs, templates and data quality reviews.
?Work with departments and front line personnel across IT to support the development of operational measures, targets, and thresholds
?Interfaces with the IT Performance Management team to monitor the progress and participation in the IT Performance Management and BI processes
?Organize reporting and analysis submissions and help prepare for IT departmental and executive performance management reporting sessions
?Interface with the IT Performance Management team in the interpretation of measures and results, obtaining documentation of root cause analysis and corrective actions related to IT key measures.
?Manage and submit work request for changes related to systems and tools to support the IT Performance Management reporting processes (includes data captures, the creation of SQL queries, stored procedures, database tables, and reporting output)
?Manage submissions, forms and tools for Business Intelligence data collection and reporting process (includes supporting development of the learning associated with the process, such as samples, templates, reporting prototypes, frameworks, approaches, guidelines, and standards)
?Participate in the development and maintenance of a Performance Management data centralization and business intelligence solution used against that data