This position is one of our MNC IT client at Gr Noida.
Our client is seeking a Service Now Administrator who will work with groups in all areas of the business. The administrator manages their ServiceNow instances, supports the organization, and designs, develops, and tests new functionality. The administrator will work independently or with outside developers to perform support, design, development and testing work.
The ServiceNow Admin/Developer will be responsible for the following:
Configuration/Customization of the ServiceNow system, including creating workflows
Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
Uses scripting tools and Service Now functionality create script to automate rote tasks being done in ServiceNow
Perform integrations and process automation using ServiceNow Orchestration
Gathers specifications from the IT department and delivers a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation.
Experience working with XML and HTML standards, web services/APIs
Load, manipulate and maintain data between Service-now and other systems
Work with IT managers to generate views and reports as needed
Must analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
Thorough understanding of ITIL/ITSM processes
Performs system and integration testing with sample and live data
Monitor health, usage and overall compliance of the application
7-8 years of experience in IT Service Delivery
2-3 years of experience as a System Administrator of a ServiceNow
Knowledge of Windows Active Directory, and relevant IT architecture experience
ITIL Foundation Certification
ServiceNow Training: ServiceNow Advanced System Administration, Scripting in ServiceNow, ServiceNow Discovery, ServiceNow Orchestration, Application Development in ServiceNow.
ServiceNow Administrator Certification
Job Location: Gr Noida
Experience: 7+ Yrs