The Team Lead for HR is responsible for managing the process Associates & Supervisors for Compensation & Benefits, Payroll Administration and Leave & Time Management within the BSC (Business Service Center). The individual will lead a team of HR professionals to ensure that overall delivery of services meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework. The individual will also play an active role in managing customers by effectively liasoning with the OpCos on process related activities for his/her team
To guide & manage team members to perform activities related to Benefits Administration, managing payments through payroll and reimbursements etc
To guide & manage team members for performing Annual Increment related activities which involves letter generation and SAP system update activities related to annual and adhoc base pay increments.
Manage team members for interface of time and leave processes with the ERP system thus ensuring accurate employee time data updation, updation of work schedules, leave regularization, substitutions etc
Manage Payroll Process (Consolidation of Inputs & Reconciliation)
Manage year end activities related to reporting, compliance, Leave / Time Management, Payroll etc.
Set and manage team performance and strategic direction, while ensuring smooth delivery of day-to-day operations.
Leading a team of HR professionals to ensure that overall delivery of services is within agreed KPIs and SLAs defined between Operating Companies and BSC
Manage customer relationships and liaise with the Opcos for ensuring alignment on process related activities & changes in process
Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case
Act as a point of escalation for critical/complex service issues
Carry out people management responsibilities in accordance with the organization's policies and applicable laws, including:
o Plan, assign and direct work.
o Appraise performance, provide feedback and coaching, and reward and discipline employees.
o Provide opportunities for learning and self-development, and facilitate the development of technical competencies.
Responsible for driving employee engagement etc for the team
Facilitate effective teamwork and builds collaborative relationships internally and externally
Ensure that overall delivery of services to Op-cos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework.
Partner with the Service Management team to:
o Provide input to service reporting.
o Facilitate service transition when required.
o Analyze issues and resolve them in a timely manner.
Work with the BSC Service Management Lead to track Service Level Agreements (SLA) and ensure that all engagements with the customer are aligned, understood and that Customer needs are being documented and prioritized for action
Overall 5 to 8 years or more experience in managing a client-service oriented function (preferably shared service setup) with relevant experience as Team Lead for 3 to 4 years
Good knowledge of Compensation & Benefits & Payroll and Leave & Time administration processes including best practices, technologies, processes, procedures and tools
Experience of managing teams of 20 to 30 members
Result oriented, with high level of motivation for self-growth, along with the drive for growing team members and overall organization.
Ability to thinks strategically; taking a balanced short and long-term view when solving problems; ability to utilize information from a wide variety of sources
Experience working for a multinational organization
Excellent stakeholder engagement skills and ability to communicate effectively with clients of all levels and with fellow team members