Team Lead - Payroll Process - Shared Service Center

Krehsst Recruitment Solutions
  • Bangalore
  • Confidential
  • 5-10 years
  • 387 Views
  • 15 Jul 2016
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  • HR/ Human Resources

  • BPO/ ITES/ Call Centers
Job Description

Job Purpose:

The Team Lead for HR is responsible for managing the process Associates & Supervisors for Compensation & Benefits, Payroll Administration and Leave & Time Management within the BSC (Business Service Center). The individual will lead a team of HR professionals to ensure that overall delivery of services meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework. The individual will also play an active role in managing customers by effectively liasoning with the OpCos on process related activities for his/her team

Responsibilities:

To guide & manage team members to perform activities related to Benefits Administration, managing payments through payroll and reimbursements etc

To guide & manage team members for performing Annual Increment related activities which involes letter generation and SAP system update activities related to annual and adhoc base pay increments.

Manage team members for interface of time and leave processes with the ERP system thus ensuring accurate employee time data updation, updation of work schedules, leave regularization, substitutions etc

Manage Payroll Process (Consolidation of Inputs & Reconcilation)

Manage year end activities related to reporting, compliance, Leave / Time Management, Payroll etc.

Set and manage team performance and strategic direction, while ensuring smooth delivery of day-to-day operations.

Leading a team of HR professionals to ensure that overall delivery of services is within agreed KPIs and SLAs defined between Operating Companies and BSC

Manage customer relationships and liaise with the Opcos for ensuring alignment on process related activities & changes in process

Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case

Act as a point of escalation for critical/complex service issues

Carry out people management responsibilities in accordance with the organisation's policies and applicable laws, including:

o Plan, assign and direct work.

o Appraise performance, provide feedback and coaching, and reward and discipline employees.

o Provide opportunities for learning and self-development, and facilitate the development of technical competencies.

Responsible for driving employee engagement etc for the team

Facilitate effective teamwork and builds collaborative relationships internally and externally

Ensure that overall delivery of services to Op-cos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework.

Partner with the Service Management team to:

o Provide input to service reporting.

o Facilitate service transition when required.

o Analyze issues and resolve them in a timely manner.

Work with the BSC Service Management Lead to track Service Level Agreements (SLA) and ensure that all engagements with the customer are aligned, understood and that Customer needs are being documented and prioritized for action


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Krehsst Recruitment Solutions