Team Lead - Systems And Processes

Altisource Portfolio Solutions
  • Bangalore
  • Confidential
  • 5-7 years
  • 18 Jun 2015

  • Project/ Program Management IT, Business Analytics

  • BPO/ ITES/ Call Centers
Job Description


1 Apply strong business processes and systems knowledge predominantly on sourcing, contracts and procure-2-pay processes to identify business issues and improvement opportunities

2 To propose new automation initiatives to address key business issues with benefit quantification

3 Drive business requirement discussions with end users and document functional requirements, software specifications and software solution design

4 Coordinate with internal and external stakeholders for software solution implementation throughout SDLC cycle

5 Gather systems operational metrics, issue logs and devise methodologies to continually reduce future issues

6 To manage application support team (L1, L2 and L3) predominantly on supplier management, eSourcing and ERP

7 Devise methodologies to continually reduce reported issues

8 Various other duties as required

Educational Qualification & Experience Required:

1 Bachelor's degree in Engineering, Business Administration or other relevant professional designation or combination of equivalent related training and applicable experience.

2 5 -7 years of Industry experience in IT / ITES. Those with MBA degree need to have 3 years of post MBA experience.

3 Minimum 2 years experience in Vendor mangement/ supply chain/ERP experience as functional consultant / business analyst

4 Ability to work well under pressure and tight timelines.

5 Experience of working with atleast 1 E-Sourcing / P2P tool and ERP as functional consultant / business analyst

6 Good knowledge of MS Office Tools, including Word, Projects, Visio PowerPoint and MS Access

7 Experience of working with Macros, MS SQL server and sharepoint development

Required Skills & Competencies:

1 Excellent customer service and communication skills (verbal and written).

2 A positive attitude, with the ability to look at the big picture and evaluate needs and priorities appropriately.

3 Ability to understand business processes and map to features of automation tools in E-Sourcing / Supplier Management

4 Ability to multi-task and prioritize activities in a fast-paced, rapidly changing environment.

5 Must value working in a collaborative environment.

6 Must be highly organized and work well under pressure.

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Altisource Portfolio Solutions