Team Lead / Assistant Manager - Process Trainer

2COMS Consulting Pvt. Ltd.
  • Gurgaon
  • Confidential
  • 4-8 years
  • Views
  • 12 Oct 2016

  • Training/ Learning & Development

  • BPO/ ITES/ Call Centers
Job Description

Mandatory Skill/ Experience Required:

1.Good communication skills
2.Fluent in spoken and written English language
3.Experience required in delivering On-The Floor Process Training for (Technical or BPO processes)
4.Domain Specific Process Knowledge required in the domain the candidate has experience on example - technical, finance, insurance, collections, accounts, etc.

Responsibilities:

A.Floor Support Training- This covers the major scope (80%) of training responsibilities. A training methodology, where the trainer stays on the floor with the team and provides individual coaching/ feedback to the target audience.

B.Classroom Training The scope of delivering classroom training is less (20%) as compared to floor support. The following subjects fall under the purview of classroom training.

1.Customer Service
2.NHT on Client Process

C.Content Development

Educational Qualification: Any Graduates


Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.