Team Lead / Assistant Manager

2COMS Consulting Pvt. Ltd.
  • Gurgaon
  • Confidential
  • 4-8 years
  • Views
  • 12 Oct 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Skill:

1.Good people management skills and feedback giving skills.
2.Good client relations skills.
3.Excellent communication skills, with neutral accent.
4.Excellent written communication skills with email etiquettes.
5.Good problem solving and analytical skills with good knowledge on MS_Excel reporting and MS_PPT - power point presentations.
6.Good interpersonal skills.
7.Self-motivated and capability to motivate teams/ colleagues
8.Fundamental Technical know how on system trouble shooting.
9.Good knowledge of incident management and reporting tools.
10.Cost Management

Must Have:

1.Experience in handling team strength more than 20 of more than 4 Years, and over all experience of over 7 years
2.Good problem solving and analytical skills with good knowledge on MS_Excel reporting and MS_PPT - power point presentations.
3.Reporting tools like MSBI or similar
4.Incident management and usage of ITSM
5.Experience in performing QA feedback.
6.Flexible in working 24/7 environment.
7.Participate in hiring events ensuring good caliber resources with right attitude are recruited for the organization.
8.To be able to think out of box and drive cost reduction.

Good to Have:

1.Managing outage (call spike/enterprise application down) effectively.
2.CSAT Strong drive for customer satisfaction


Support Type / Hours

1.Predominantly Voice Interaction support and also through email, chat & remote support.
2.24x7 Support, shifts based on roster. This means role requires working in US / Night shifts and week ends and on national holidays.
3.10 hours shift with 1 hour break split into 2 short breaks and one lunch breaks.
4.5 days working per week, with weekly offs based on roster.


Educational Qualification: Any Graduates.


Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.