Global Functions IT Application Analyst

Best InfoSystems Ltd.
  • Bangalore
  • 10-15 lakh
  • 6-8 years
  • 120 Views
  • 31 Dec 2015
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  • Project/ Program Management IT

  • IT/ Technology - Software/ Services
Job Description

Job Title: Global Functions IT Application Analyst

Business Unit/Function :Service Operations -- Applications & Process Support

Location : Bangalore

Total Experience:6-8Yrs

Responsibility/Duty:

Application Support:Provide technical support to Global Function Applications

Incident Management: Execute 100% of the support activity using ITIL incident management process and other tools and processes. This includes contact with end-users.-50%

Change Management: Follow change management process and use the appropriate tools to ensure changes into Production environment are properly tested and approved.

Application Life Cycle: Ensures application's health and keeps us current with vendor patches and hot fixes, ensuring high availability of the supported application.

Partner with other IT organizations to ensure application's health and availability.

Ensure application's compliance with Risk and Controls policies, procedures and requirements as well as external requirements and applicable laws/legislations.

Perform root cause analysis, implementation of permanent fixes.-25%

Own and execute Application Owner Role (strategy, operations, compliance & education) and tasks-20%

Other miscelleanous activities as assigned-5%

Education :Bachelor's Degree in IT and relevant experience in technology.

Experience

6+ years experience within IT

Proven strong problem solving/decision-making skills.

3+ years experience with application support

3 + years experience with relational databases, stored procedures, triggers (Oracle experience preferred)

Experience interacting with multiple business units, functional teams and IT departments

Strong written and verbal communication skills, ability to communicate technical and business information effectively to both technical and non-technical people.

Ability to communicate to different levels of the organization

Demonstrated ability to work both independently and in a team

Ability to understand our business, work across business units, be a team player and enjoy working in a team-oriented environment.

Experience with applications ona Citrix platform.

Proven skills in sharing information and expertise with others, delivering solutions, performing root cause analysis

Desired:

Experience as an application owner

Experience working with complex business processes

Experience working in a virtual team

Experience in application lifecycle management

History of working with and knowledge of functions and manufacturingapplications (e.g. Maximo, Tracs, Unilab, Protime, Interspec).

Knowledge of Tibco and WebMethods

Technical Skills

SQL

Oracle

Citrix

ITIL tools (Remedy Incident, change, config)


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Best InfoSystems Ltd.