Experience Band 3-10 years(Relevant 3 Years)
Experience working on end-to-end problem management process
Experience in making root cause analysis reports
Working on proactive problem reporting, trending.
Experience in working as problem manager in service management team or as part of a technical team.
(Should ideally be from a service management background)
ITIL v3 foundation certified required
Willing to work in shifts 24/7
1. The candidates should be willing to work in shifts.
2. The main purpose of the Problem Managers role is twofold: firstly to reduce the number of incidents being recorded by the Service Desk, by proactively preventing the occurrence of incidents and problems within the IT infrastructure;
3. Secondly, to minimize the adverse impacts of incidents and problems on the business caused by errors in the IT infrastructure and initiate actions to prevent recurrence of incidents related to those errors.