The purpose of this role is to provide technical support in order to ensure a high degree of Customer Satisfaction through SLA & Process Compliance.
The emphasis would be on skills like Proactive Metrics and Improvement, Monitoring proactive server alerts and sensitize them and resolve it in best possible way, Work on Severity 1 / Severity 2 / Severity 3 incidents and fix them .
ASAP, Excellent Technical Solution Engineering, Customer sensitivity and Rapid Response, Proactive and Clear Communication.
Quality & Process Compliance.
Technology Knowledge Areas - Windows 2003/2008 server administration, AIX/Linux server administration, Lotus Domino V7, 8, 8.5.x administration,
Backup -- Veritas, IBM Tivoli, NTBackup, Lotus Domino Administration, Antivirus -- Trend, Symantec, MacAfee, Email Archiving software, Sound knowledge on Lotus Sametime 7.5/8.x, Knowledge on Lotus Quickr/Lotus Connections (preferred), Product awareness & Third Party Tools, Mobile Technology (BES, Lotus Traveler) Technology Experience - Sound experience with Windows server Administration/Unix Server Administration.
Excellent knowledge on Lotus Domino Servers, Lotus Domino Directory.
Troubleshooting and Configuration of Lotus Domino Servers.
Sound knowledge of Email client like Notes client V8, 8.5.x.
Basic knowledge on Mail Archiving software.
Basic knowledge on Websphere/DB2 systems."