'Only Candidates with Excellent Communication Skills should Apply'
1) ITIL V3 foundation certification
2) Customer handling skills
3) Basic knowledge of Active Directories
4) Troubleshooting skills of Desktop/Laptop related issues.
5) Analyzing the issues and prioritizing it accordingly.
6) VPN troubleshooting skills - Software/RSA token/Access.
7) Email Etiquettes
8) Must have Good Communications Skills
9) Multitasking approach.
10) Basic knowledge about outlook/Lotus Notes troubleshooting, PDA devices, network and printer issues.
11) Exposure to Ticket/incident logging tools.