Minimum of 8 years experience in Windows Infrastructure support
L3/L4 level experience in Windows Operating systems support
Experience in Terminal servers (Admin mode), Windows Clustering. knowledge of Windows Operating System Architecture and Windows Internals.
Experience on high availability servers Windows Internals Certification Desirable.
Knowledge on Storage, Networking, Firewall and backup Applications/device
Performance and/or network trace analysis for Servers
Working knowledge in Scripting and Automation
Problem solving Capability in IBM,HP and Dell Hardware.
Problem determination and resolution within SLA's
Should be able to Perform Root Cause Analysis for the incidents
Handle L3/L4 technical escalations
Ability to acquire new skills & keep them updated
Work with Local & Global Teams
Ability to quickly analyze & diagnose technical problems
Independently generates solutions based on analytical, technical skills and business knowledge
Knowledge in Active directory, DNS, DHCP, WINS, Vmware/Citrix and related components
Mentor and train other team members
Must be ready to work in Nigh Shifts Shift timing- (5.30 pm to 2.30 am)