Hosted Systems Engineer III - SFTP

A1 Recruiters
  • Delhi
  • 10-15 lakh
  • 5-10 years
  • 78 Views
  • 03 Apr 2015
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  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

The responsibility includes :
Working within the larger Platform and Services team the responsibilities of the Cloud File Transfer

Platform Services Engineer include:

- Supporting the Kronos Cloud SFTP solution.

- System Upgrades and Patching

- System break fix

- Support of client file transfer tools

- Quarterly environment reviews

- Vendor environment audits

- Internal review

- Failover availability testing

- Etc

- Documenting system as well as operational run books for level 2 support

- Assisting customers with any SFTP needs

- Setup of SFTP accounts

- Managing file transfers

- Produce monthly Secure File transfer Reporting

- Provide daily shift reporting

- Work within a follow the sun support team in support of true 24x7 operations

- Support overall Platform Services teams operational ticket / queue management

- Assist in training level 2 staffing in the support of the SFTP service

- Support and work within the ITIL support structure for Change, Problem and Capacity management.

Qualifications:
- Related Bachelor's degree plus 5 years direct experience or 7 years of related experience supporting enterprise computing services.

- Experience supporting enterprise Secure File Transfer Solutions

- Experience in a Hosting, SaaS, or Cloud environment is strongly recommended.

- Global scape is the preferred application but other enterprise solutions include

- Ipswich Move IT and Move IT DMZ

- Axway

- Strong experience and skills with PGP file encryption

- Troubleshooting skills with both WAN and LAN connectivity

- Solid understanding and hands on experience of Windows Administration (Server 2003/2008/2012): Active Directory, SMTP, DNS, SFTP troubleshooting skills, tuning windows for performance and Application and OS patching

- Experience directly supporting external customers with mission critical services is a requirement.

- Solid verbal and written communication skills

- ITIL experience or certifications in the following areas is a strong plus:

- ITIL foundations, Change management, Problem management, Capacity Management.


Competencies/Skill sets for this job

Sftp Pgp Support Encryption Cloud Troubleshooting

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