Mobile Device Technologist

Ikya Human Capital Solutions Pvt Ltd
  • Chennai
  • 10-15 lakh
  • 5-10 years
  • 15 Sep 2016

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Job Description:

Configuring and troubleshooting multiple mobile devices including but not limited to: Blackberry, iPads, Playbooks, smart phones, and other Android devices.
Document configuration changes, FAQs, and solutions to resolved issues
Install, troubleshoot, configure and document changes required to make identified IFC applications to work in the mobile device environment
Troubleshoot, provide work-arounds, and permanent fixes to issues identified in the mobile device environment
Resolve remedy tickets opened on Mobile devices
Serve as an engineer / subject matter expert point of contact for the Help Desk, application owners and tier-3 support teams on issues related to the mobile device environment
Lead projects related to the mobile device environment such as assessment, deployment and implementation of hardware and software upgrades and procedure
Deliver training sessions to the IT community on new systems as well as end-users on tips and tricks related to the mobile device environment
Work closely with ITS engineers in development and release of enterprise mobile device solutions for WBG user community
Plan for obsolescence and decommissioning of Mobile devices in the environment
Participate in defining standards, technology selections, and security standards
Provide mobile technology monitoring, revised standards and preferred vendor/product lists
Provide / generate comprehensive reports and metrics for monitoring of services
Issue Quarterly Mobile Services newsletters; Update Mobile Services website
Educational Qualifications and Experience:
Education: Bachelor degree
Role Specific Experience: 5 years experience in supporting mobile device environment.

Required Skills/Abilities:

In-depth experience in supporting Blackberry and other mobile devices
In depth knowledge and experience in Mobile device configuration, software installations and troubleshooting.
Extensive experience in supporting iOS, and Blackberry platforms
In-depth experience in utilizing and maintaining Boxtone
In-depth understanding of BES as it pertains to mobile device support
Experience in supporting MVS Mobile Voice System, Notes traveler, MobileIron and Cortado
Excellent client management, verbal and written communication skills
Knowledge of project management
Extensive experience in using Remedy ARS
Knowledge of Android OS
Knowledge of Mobile application development
Desired Skills/Abilities (not required but a plus)
Level II - 5+ years of experience

Competencies/Skill sets for this job

Mobile Device Mobile Devices Devices Android Troubleshoot

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