AS400 - L2 :
Should have experience in installation, maintenance and support of all AS/400 systems.
Should be responsible for all connectivity and devices while providing second and third-line support of all hardware and software within the company, technical and general AS400 support to help desk personnel and junior support staff.
Assist in daily administration of IBM AS/400 computer hardware and software.
Assist in installation, configuration and maintenance of AS/400 computer hardware, software, networked devices and AS/400 client-access software, journaling, mirroring software, etc.
Assist Network Team in daily Windows-based server administration.
Develop, document and maintain procedures for system utilities, such as backups, restores, performance tuning, and configurations and perform daily and quarterly backups of production systems and other backups as required.
Assist in the planning, development and integration of enterprise-wide networks, communication, and technolo (1.) Independently resolve tickets within SLA
Adheres to standard operating procedures / work instructions
Provides inputs to modify/update/design standard operating procedures / work instructions
Follow the escalation process
Follow the shift hand-over process
Update the knowledge base
Coaching freshers to be independent
Coaching analysts for correct routing of tickets, capturing critical information
Technically upgrade across versions of environment when required
Managing independent shifts
Complies to regulatory requirements
Participate in CoE meetings - sharing and acquring knowledge
Participate in Sev1/ Bridge calls
AS400 - L3:
Develop AS/400 Systems Migration Plan and Implementation
Plan and Execute OS/400 Upgrade to newer versions
Design LPAR configuration and build the system hardware from scratch
Able to suggest various tools and technologies as per business needs
Good experience in rebuilding the systems
Strong knowledge in system i networking concepts and configuration
Capacity planning and Performance tuning
Provide expert system security recommendations to IT Audit for corporate security policies
Plan, design and execute procedures for Disaster Recovery strategy
IBM i O/S Softwares product management
High Availability tools implementation planning, execution and testing
Develop solutions based on understanding customer requirements and business processes
providing recommendations and comprehensive solutions to complex iSeries projects and problems
Analyze, design, plan and consolidate / reduce the number of partitions / server foot prints