Critical Incident Manager
Availability & Capacity Management
Understanding of ITIL processes and functions implementation in large complex IT environments.
Should have worked as a Process Manager in at least one ITIL process for 2 years.
Primary Skills as Incident Management, Problem Management or Change Management.
Capable of handling at least single process transformation implementations for a complex ITenvironment.
Capable of developing and implementing new standard policies and procedures as well as improvements to existing policies and procedures.
Minimum IT experience required is 3 5 years out of which at least 2 years in ITIL process functional consulting/process implementation domain.
Hands-on work experience on at least one Service Management tools like BMC Remedy, HPSM etc.
Strong analytical, communication, presentation and documentation skills.
Excellent English communication skills, both written and verbal, including business writing skills.
Customer and service focus
Experience of performance data analysis of ITIL .