Lync Support Engineer

Quantum Leap Consulting
  • Bangalore
  • 10-15 lakh
  • 4-9 years
  • 156 Views
  • 10 Jun 2015
dfdf

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Responsibilities:

Supporting Enterprise customers on phone and remotely
Scoping and documenting customer scenarios, potential causes and troubleshooting steps
Effectively communicating with customers and stakeholders via, phone, email or any other available means
Assess self-knowledge and collaborate or escalate as needed
Pro-actively work towards self-development and sharing knowledge
Ensuring compliance with schedules; processes and MS policies and values

Qualification & experience:

Experience in working on Microsoft OCSR1/R2, Lync Server 2010, Lync Server 2013, clients and voice products, Unified Messaging, Telephony basics
Networking ( DNS/Routing/Netmon ), AD Concepts 2003/2008
SSL Certificates basics
Exchange 2007/2010/2013
MCSE Certification


Job Posted By

About Organisation

Quantum Leap Consulting