Windows production Support with 4 - 7 years of experience
Having experience in Windows production support
Essential Skills : Windows
Monitoring and maintaining SLA requirements by the team members
Planning Backup/Restoration Strategy.
Suggesting patches/upgrades to maintain security level
Testing / Auditing/processes as required from time to time
Identify Skill gaps and plan for training / knowledge updating
Mentoring / Training Team Members
First point of contact for technical escalations.
Interact with US leads and SME's to fill the gaps in process/KT to ensure BAU