System Administrator - Service Desk

Tata Consultancy Services Ltd.
  • Bangalore
  • Confidential
  • 3-7 years
  • 01 Sep 2015

  • IT/ Information Technology

  • IT/ Technology - Hardware & Networking
Job Description

Job Description:

Provide Technical Support to Customers on 24 / 7 availability (English Language) Handle issues related to Customer Technical issues ranging from Simple PC Related problems to Application related issues
Handle issues related to Windows NT, 2003, 2000 and XP Clients Basic ticketing of all types of issues using appropriate CRM Toolset Globally monitor, triage and escalate all system problems for the following: UNIX Systems WINTEL Systems Network Environments Messaging Environments (Exchange) Good knowledge of Microsoft outlook / MS Exchange Report all problems to the Shift Manager/Team Leaders in a timely fashion. Assist with other computer operations activities as required. Provide support to remote users (using Remote Connectivity Tools) (Working) Knowledge of Incident Management and Problem Management Tools. International call taking experience is must

Job Posted By

Raviraj Jain
Experience Professional - Lead

About Organisation

Tata Consultancy Services Ltd.